Frequently Asked Questions

Some Android devices optimize battery usage, and in doing so they restrict some app functions, such as notifications and Google Fit sync, to save battery power. To make sure notifications and Google Fit sync work in the Givhero app, please follow these steps:

Huawei

Go to Settings -> Advanced Settings -> Battery Manager -> Protected Apps. Turn on Givhero.

Motorola

Go to Settings -> Battery. Tap the three dots in the top-right corner of the screen, and choose Battery Optimization. Select All Apps from the dropdown menu. Tap Givhero, select Don't optimize.

OnePlus

1. Go to Settings -> Advanced -> Recent App Management -> Normal Clear.
2. Go to Settings -> Battery. Tap the three dots in the top-right corner of the screen, and choose Aggressive Dose. Disable it.
3. Go to Settings -> Battery -> Battery Optimization. Tap the three dots in the top-right corner of the screen, and choose Advanced Optimization. Disable it.

Oppo

1. Go to Settings -> Advanced Settings -> Battery Manager -> Protected Apps -> Givhero. Choose Protect.
2. Go to Settings -> Apps -> Advanced -> Ignore Battery Optimizations -> Givhero. Choose Ignore.
3. Go to Settings -> Notification Panel & Status Bar -> Notification -> Givhero. Activate both Allow Notifications and Priority Display.
4. Open Givhero. Tap the square button (App Overview) on the navigation bar. Pull down on the app to lock it in place.

Samsung S8

1. Go to Settings -> Apps.
2. Tap on the three dots in the top-right corner of the screen.
3. Choose Special Access -> Optimize Battery Usage.
4. Select All Apps from the dropdown menu. Turn off Givhero.

Samsung Other Models

Go to Settings -> Battery -> App Optimization -> Givhero. Turn off Optimization.

Vivo

1. Open i Manager. Tap App Manager and then Auto Start Manager. Enable Givhero.
2. Open i Manager. Tap App Manager, and choose Uninstallation/Installed App -> Givhero. Enable Show Notification.
3. Go to Phone Settings -> Status Bar & Notification -> Givhero, and enable Allow Notification.
4. Open Givhero. Swipe down from the top of the screen to see the recent apps. Long press on Givhero, and tap Add to Whitelist.

Xiaomi

1. Go to Settings -> Manage Apps -> Battery Usage -> Givhero, and select No Restrictions.
2. Go to Settings -> Permissions -> Autostart -> Givhero. Toggle the switch to the on position.
3. Go to Settings -> App Notifications -> Givhero. Toggle the switch to turn on Priority.
4. Open Givhero. Tap the square button (App Overview) on the navigation bar, and then tap Givhero. Pull down on it to lock it.

If you’ve connected Givhero with the Health app or Apple Watch and are having trouble syncing data, please take the following steps. The settings below are usually turned on by default but can sometimes be turned off.

1. Check for any updates in the App Store. Update Givhero if needed.
2. Go to Settings -> Privacy -> Motion & Fitness. Make sure that both Fitness Tracking and Health are turned ON.
3. Go to Settings -> Privacy -> Location Services -> System Services. Make sure Motion Calibration & Distance is turned ON.
4. Go to Settings -> General -> Background App Refresh. Make sure Givhero is turned ON.
5. In the Health app, go to Sources -> Givhero. Allow Givhero to read data for the activities you want to track.

If you’ve taken the steps above and are still experiencing trouble with syncing data, force close Givhero and reopen it:

1. Double-tap the Home button on your phone.
2. Swipe up on Givhero.
3. Reopen Givhero. Allow the app 15 to 30 minutes to sync with the new data.

If you’ve connected Givhero with Google Fit and are having trouble syncing data, please take the following steps. The settings below are usually turned on by default but can sometimes be turned off.

1. Check for any updates in the Play Store. Update Givhero if needed.
2. On your phone, go to Google Fit and make sure it is tracking the activities you want to track in Givhero.
3. If Google Fit isn’t tracking any activities:
1. Tap the top-left hamburger icon (three horizontal lines), and select Settings.
2. Scroll down to Google Fit data. Check to make sure activity detection is turned ON.
   
3. Scroll down and tap Google Location Settings. Make sure Location Service is turned ON and that the selected Mode is High Accuracy. Google Fit needs to be in this mode to accurately track your activities.
4. If Google Fit is tracking activities, confirm that the email address you use in Google Fit is the same email address that you gave Givhero permission to read. If you are not sure, take the following steps:
   1. In Givhero, go to Profile -> Device Sources.
      
   2. Tap Disconnect Device. Once the device has been disconnected, tap on Reconnect Device. During reconnection, make sure that the email address given read permission in Google Fit is the same email address that is used in Google Fit app.
      

If you’ve taken the steps above and are still experiencing trouble with syncing data, force close Givhero and reopen it:

1. On your phone, tap the square icon or the icon that looks like two 90-degree angles.
2. Swipe right on Givhero.
3. Reopen Givhero. Allow the app 15 to 30 minutes to sync with the new data.

No, never. We integrate with a number of devices. You need to set up your health monitor or fitness tracker with Givhero only once, and all the data is synced with Givhero in near real time.

Givhero works on your iPhone and Android phone. It integrates with health monitors like the Omron blood pressure monitor and the OneTouch glucose meter (for the iOS Health app). It integrates with a number of fitness and sleep trackers, including those from Fitbit, Garmin, Misfit, Nokia (earlier Withings) and Jawbone. It can also capture data from MapMyRun, Runkeeper, MyFitnessPal and any other device that connects with Google Fit or the Health app for iOS.

We attempt to sync every five minutes. But depending on connectivity, it may take up to 15 minutes for you to see the latest data. We recommend frequently syncing your tracker with the provider’s app so that Givhero receives your data as soon as possible.

You can send us the information about the charity using the Feedback screen in the Givhero app or by filling out the Contact Us form on our website. You can also email us at partner@givhero.com. We will try to get your charity on board.

No. To save on transaction-processing costs and make sure most of each dollar goes to your charity, we process your card once your combined donations to a charity, across all your goals, reach a predefined amount, usually $20.

We know you are doing great by supporting your cause, and we want to make sure you never give more than you intend to. You can set daily, weekly, monthly and yearly account limits from your Profile screen. We always honor these limits. No matter how many goals you reach, we will never charge you more than the amount you set in your account limits.

We leave that up to your fitness tracker. Every device defines walking and running differently, and some do so automatically. We trust your device to give us the correct data.

Data displays differently from one tracker to the next. It can depend on whether you are using an iPhone or an Android phone and on which version of the tracker’s app you are using. And some device providers make minor adjustments right inside their apps. Some of this data is app-specific and not provided to Givhero. For the most part, we use all the raw data we receive without any changes.

No. Once the goal is processed and an amount is pledged for that day or week, we do not process the donation again until the next day or week, as per the goal setting.

By default, your profile is public and goal is private. The people you invite to sponsor you can see basic goal information.

You can opt to make a goal public. When you make a goal public, it displays on our website, on a page we create for you. We show only your name, basic goal details, how much money you've raised and the last time you achieved the goal. Your health and activity data are never shared with anyone, ever.

No. Sponsors don’t need to use the app. You sponsor a Givhero user at our website, and you can do so by creating an account, or not. The choice is yours. App users invite sponsors from inside the app by sending an email, and they can post an invitation to Facebook and Twitter, if the goal is public.

We depend on your fitness tracker to accurately tag your activity. Some devices have an auto-tagging feature, which, though advanced, is not 100 percent accurate. Check your device manual for how to correctly log your activity.

We present your progress for each goal in a very simple way. For some goals, we use different colors to indicate progress. This is what the colors means for these goals:

Green is always good.

Lose Weight
Red: You have gained weight from your start weight.
Blue: You have lost weight from your last reported weight but have still gained from your start weight.

Control Blood Sugar
Blue: Your before-meal blood glucose was below your set range.
Red: Your before-meal blood glucose was above your set range. Red also indicates that your after-meal blood glucose was above your set range.

Control Blood Pressure
Blue: Your diastolic pressure was above your set value.
Red: Your systolic pressure was above your set value.

We also show how many times you have not reached your goal within the past week, for a quick overview.

Givhero is free for anyone to use. Nonprofit organizations do not pay anything to join Givhero. We charge these organizations only a small processing fee, typically between 4 to 6 percent, when they receive donations. This includes Givhero processing fee and Stripe processing fee.

Givhero integrates with Google Fit and the Health app for iOS. It also connects with smart scales, sleep monitors, wearable devices, blood pressure monitors and blood sugar monitors from manufacturers like Fitbit, Garmin, Misfit, Jawbone, OneTouch, Omron and Nokia.

Here’s how to connect an app or a device:

1. Tap Profile at the bottom of your screen.
2. Scroll down to Device Sources. Tap it.
3. Tap Add a Device.
4. You will see a list of some of the apps and devices that Givhero supports. Search all apps and devices from the top bar.
5. Tap an app or device to select it.
6. Follow the instructions to authenticate your account and allow read-only access to Givhero.

Givhero supports a number of health and fitness goals, and you can customize each one.

To set a new goal:

1. Tap Goals on the bottom of your screen.
2. Tap Add New Goal or the + icon in the top-right corner.
3. Search for an activity name.
4. Tap the activity name to select it.
5. Customize your goal, and tap Save.

You can select up to two charities for each goal. When you choose two organizations, the money you raise is split between them.

Here’s how to add a charity:

1. Tap Goals on the bottom of your screen.
2. Tap the name of the goal you want to select a charity for.
3. Scroll down to Charities You’re Supporting.
4. Tap the red arrow to go to the Your Favorite Charities screen.
5. If you want to select a favorite charity:
   1. Tap the box to the left of a charity name to select it.
   2. Tap the checkmark at the top of the screen to save your selection.
6. If you haven’t chosen any favorite charities, or you want to select additional ones:
   1. Tap Find more great charities.
   2. On the All Charities screen, tap the plus sign next to a charity name to add it to your favorite charities.
   3. On the Favorite Charities screen, tap the box to the left of a charity name to select it.
   4. Tap the checkmark at the top of the screen to save your selection.

To share a goal on social media, you first need to make the goal public:

1. Go to the goal that you want to make public.
2. Scroll to the bottom of the screen and tap the box next to Make this goal public.

Now you can share on social media:

1. Scroll up to the Sponsors section.
2. Tap the red icon.
3. On the next screen, tap to share on available platforms.

First, select one or two charities for your goal. Then from the goal screen:

1. Scroll down to the Sponsors section.
2. Tap the red icon.
3. Choose the email, Contacts, or Let me type in option. If you’ve made this goal public, you’ll also see options for posting to Facebook and Twitter.
4. Follow the instructions to invite a sponsor.

A virtual race is a race that you set up to run (or walk, or bike, or swim) whenever and wherever it’s convenient for you. You can race alone, or you can invite friends and family to join you from wherever they are.

Each virtual race is a one-time event instead of an ongoing goal. It’s a good way to raise money for an organization that doesn’t sponsor its own race. Or if you can’t make it to an organization’s race, you can set up a virtual race and join in from afar. What if you’ve already registered for a charity’s race? Set it up as a virtual race in Givhero, invite sponsors to support you and raise even more money on race day.

Follow these steps to create a virtual race for running or walking:

1. From the Goals screen, tap Add a New Goal.
2. Search for and choose Finish a race.
3. Do one of the following:
   1. To join an upcoming race as a virtual participant, tap the race name.
   2. To create your own race, scroll to the bottom of the screen and tap Add.
4. Enter or confirm the details of your virtual race. Tap Save.
5. Select a charity, or two, to race for, and invite sponsors to support you.

Yes, you can use the Unstoppable goal to create a virtual race for biking, swimming or stair-climbing. Though Unstoppable doesn’t offer every feature of a standard race goal, it allows you to choose a fitness activity and set-up a one-time event.

1. From the Goals screen, tap Add a New Goal.
2. Choose the Challenge myself activity.
3. Select the activity (or activities) for the race.
4. Set the start and end dates — these dates can be the same. Tap Save.
5. Select a charity, or two, to race for, and invite sponsors to support you.